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scarlton

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About scarlton

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  1. St Malo Dockers’ Strike

    I really don't believe that he was asked to pay £50 for a seat.
  2. Pride of Kent, Heavy contact in Calais.

    The accident reports for these always make for good reading.
  3. St Malo Dockers’ Strike

    Guess that's the good thing about Plymouth and Portsmouth. The port operator is independent from the HM
  4. SAILING UPDATES: 2017 Latest News

    Good spot. That's insane.
  5. St Malo Dockers’ Strike

    Did they actually do it? Wow. Good job the French authorities have a tendency to be fairly loose. I'm surprised the port didn't stop them.
  6. St Malo Dockers’ Strike

    As far as I know, because of ISPS restrictions, they can't just let them on overnight with no intention to sail. The system isn't there. With regards to management handling the lines, that is 100% a no because of safety restrictions.
  7. BF Refits 2017-18

    Crew don't cook their own food. It's simpler to have a dedicated cook for the crew which is what pretty much all ships do as far as I know. But all kinds of crap happen when in dry dock so who knows.
  8. Complaint handling _BF

    Customer service is pretty much common sense. If it can be fixed, fix it. The aim is to please the passenger. If someone requests their free cabin at a later stage, it is usually given. Like has been said, the enforcement of the policy varies. However it is best to advise the passenger that this is against the policy and a "one off" exception. Personally I give the cabin, advise them that it is an exception and advise them to book in advance in the future. However this varies person to person. BF are very customer service focused and we do aim to please the passenger and do everything we can to satisfy them. (Not like that children)
  9. Newbuild for Biscay

    I have never heard anything even close to this.
  10. Bretagne - benches to sleep overnight

    On overnight crossings, accomodation must be booked if it is available. Even when people book reserved seats, they don't always use them.
  11. Boarding Times on the Bretagne

    As your vehicle is 1.9m it would still be booked as 2.6m. The bands are designed for the Pont I believe. It would be cheaper sometimes to have bands for all vessels but a standardised system is easier and creates less confusion for passengers. If an MPV/4x4 is taller than your vehicle, it will still be charged at that height, and will pay the same.
  12. Pont Aven

    My apologies. I missinterpreted your point.
  13. Pont Aven

    The delays are at passport control. There are only so many lanes.
  14. 30 minutes Safety Procedure

    It's extremely unlikely and near impossible for that much sea to be shipped onto the deck.
  15. Boarding Times on the Bretagne

    Booking order isn't considered. It's somewhat chance. If you were in a 4x4 type vehicle you may have been classed as a "leisure vehicle" and put in that lane. The ones loaded before you could have been classed as cars. The leisure vehicle system is being changed and somewhat phased out for non-extraordinary vehicles. The ship will call for cars, and then it's up to the foreman to choose which lane of cars goes first. I hope this clears things up a bit.
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