24th August arrived at Plymouth
Became a 20 year club member November 2016, so was looking forward to the treat mentioned on here recently. Nothing forthcoming at check in! Ah well.......
Ready for early boarding, watched all the big vehicles go on first (contrary to ticket advice)
Went to our cabin 4 berth inside 6492 ...... absolute carnage ..... wife got knocked about by a cleaner and his vacuum ...... cabin not ready
Lugged our overnight stuff up to the self service, ordered chicken tandoori which proved to be cold and inedible. Wife decided on a snack, but Salon closed.
Returned to cabin, told it was ready, but on inspection it had not been cleaned properly as it was dusty. Found a cleaner, but they did not speak English or French, so no joy. Total lack of BF staff around.
Later went to main bar ...... childrens entertainment in progress (fair enough), but the clown was so loud it was painful!
Eventually got a good nights sleep after children stopped running through corridors
Breakfast in the main restaurant was ok, but has the buffet been reduced?
Returned on 31st on my old favourite the Bretagne ...... what a contrast ..... clean and ready (cabin 6805), self service food totally acceptable, helpful staff, efficient boarding etc etc
You may well ask why I did not make some of these points at the reception desk at the time, but you should have seen the queue when I got there! I was very obviously not alone in being discontent with Plymouth cleaners and the PA on this crossing
SIncerley hoping this was a one off blip, but not so sure, was so disappointed I will not be using that ship or Plymouth again in the near future!