kgst

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About kgst

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  • Birthday 23/04/49
  1. Maybe they are preparing already - travelled with them last week & the exchange rate had improved from an abysmal 0.77p last year to 0.83 p to the Euro. the onboard shop seemed to be much busier as a result whereas last year you could hear people complaining & not buying. They might be looking to the French,Irish & Spanish to travel more & spend more to offset the effects of Brexit with their UK customers
  2. They could let them on the PONT AVEN & let them chew through those scrubbers & let everything back to the way it was for pet owners !!
  3. It can be particularily useful if the overflow kennels are not in use otherwise it can get a bit crowded ! on our trip last week a shorebased member of BF staff advised us that they may have to restrict the number of dogs they carry on the Pont as the exercise area following the scrubber installation is inadequate & they are getting complaints. Certainly the number of warning notices that suddenly appeared on our return trip [dogs not allowed in cabins,public areas & outside exercise are] it would suggest clients are not adhering to the rules & with the lack of crew supervision I am not surprised [see previous post]
  4. Travelled out on the Pont Aven 29/04/2017 & back on 05/05/2017 Cork Roscoff The information provided at boarding [ in printed form] on this route states there will be no early transfer from Kennel to car deck on the early Sunday morning arrival but will be 90 minutes before docking on the Roscoff Cork leg. Now the reality: Outward Leg 17 dogs 6 with no muzzle - helpful staff explaining the location of Kennels,exercise area. When asked the staff did not know if there would be an early transfer in the morning. Sunday arrival . No early call , No staff member present. Dog owners left to bring the dogs down when ship docked.. Many owners were on the PA for the first time and were bewildered as to what to do. Return Leg: 7 Dogs Disinterested staff member took details on car deck and pointed owners to the lift up to deck 9 Saturday morning arrival : No early call. No staff member present . Chaos in trying to get the animals down to the car decks because the lift was being used by non pet owners & when it got up Deck 9 several times was full so pets could not get into it. We were parked on Deck 3 and as such were under pressure to get the dog down & then go back to the cabin to collect other luggage. Proved very difficult as the stairwell was block by Passengers for Deck 4 who were no allowed on to that car deck yet. i have travelled on the PONT AVEN many times but other customers who were on it for the first time were very upset and as a result will look for alternatives in the future. Brittany ferries need to be consistant in what they do and follow their own stated procedures [including use of Muzzles] as it makes the transfer of animals more stressful than it needs to be . As an aside a shorebased member of staff told us that because of the exercise area on the PONT AVEN following scrubber installation being so small that they would have to consider restricting the number of pets carried so they must be receiving complaints particularily on the Long UK to Spainroute
  5. BF should read their own guides: the announcement is not made anymore [on the Irish route anyway] and dogs & passengers go down to the car decks when the car decks open on arrival Approximately 90 minutes before arrival, an announcement will be made inviting you to collect your pet from the kennels. We'll then take you back down to your vehicle. Once your pet is safely back in your vehicle, you must return to the upper decks until the ship has docked.
  6. They are getting €100 for a large dog on a round trip so surely they can provide one crew member to bring the dogs down before the ferry berths. The excuse on the Irish route to France was that they did not want to do an early call which would wake up other customers who did not have dogs [ The Pont arrives in at 7:00 a.m ] but if dog owners were told won embarkation there would be no need for a broadcast call.
  7. Nodwad - you have reminded me to bring a lock to put on the dogs individual kennel because of the danger of kids letting the dog out. Our last GSD was nervous/aggresive and no one would go near him but this pup thinks everybody is his friend & he could end up joining us in La Flora !
  8. As has been said already it depends on the Crew as to the transfer arrangements and whether they enforce the use of muzzles or not . Consistancy would be good so that Pet owners both those who have travelled many times & new customers know what to expect . In my eyes the following should apply; Transfer the animals to the kennels immediately on embarkation Use the Muzzle for transfer in the lift & public areas Allow Owners to bring their dogs down to the Car deck 1 hour before arrival Ensure that dog owners only use the allocated areas for walking their pets Ensure Kennel access is only available by card & don't leave the doors open for non pet owners to access. I have a 6 month old GSD travelling on the Pont Aven for his first time from Cork to Roscoff in 4 weeks time so I will report back as to what happens
  9. How are pet owners finding the small exercise area now on the Pont Aven following the scrubber installation on a daytime sailing to Spain? Last year we were on a crossing from Roscoff to Cork & there were 43 dogs on the sailing. The exercise area could not hold anything like that number & what happened - owners were spilling out onto the helipad on deck 9 . The irish crossing is 50 % at night but i can imagine it must be very difficult on a daytime crossing to Spain. The handout at embarkation lauded the new facilities for dog owners on the Pont Aven !
  10. It is not consistant on other ferries in the fleet - it appears to depend on the particular crew. I only have experience of the Pont Aven on the Irish- France route but on that they have stopped giving an early call to dog owners an hour before the ferry arrives and now expect the pets to be brought down when the garage doors are opened. Because the Kennels are only acessable via the lift from deck 9 this causes chaos on a busy sailing . It is unfair on families who are not dog owners/lovers to be mixed in with pets in the lift and because again depending on the crew the muzzle rule is not enforced - it is a recipe for someone to be bitten by a nervous dog.
  11. As Gareth says BF need to enhance the Irish offering . Because there is only one sailing a week it is very restrictive & means if you want to take a short break you only get 5 days in France excluding travelling. In order to extend that you find BF being used for one leg of the trip & IF or Stena being used for the the other. You regularily meet other passengers on the other 2 carriers that say they only use the alternative to give them flexability to extend their trip. Also there is a danger that having used the alternative they find that they may prefer it & not return to BF. The Oscar Wilde is a very comfortable vessel with better cabins than the Pont Aven & the prices are generally cheaper especially if you utilise the mid week sailings
  12. The Cork Roscoff route has to be profitable for BF. They don't compete aggresively with IF & Stena on price and yet get an average of 1500 passengers and 424 cars for their 30 return sailings a year. The summer months are fully booked & they are getting premium prices. The lack of freight is probably due to the Pont arriving into France early on a Sunday morning so the freight that does use it is usually carrying perishable goods /shellfish etc- otherwise because of the weekend HGV restrictions they would have to park up until Sunday evening. I would say that the IF offering with the Epsilon Dublin to Cherbourg service has had an effect as customers travelling from Northern Ireland would seem to be using it to shorten their car journey considerably whereas before they would have had to travel to Rosslare or Cork. The drop in numbers this year is surely explained because of the late return into service following the Scrubber installation & the loss of sailings due to the propeller problem
  13. I am interested to read the comments of Customers in relation to inconsistant pet handling on BF ships having just returned from a trip on the PONT AVEN on the Irish/French route. We have a large German Sheperd who is nervous when travelling and is always muzzled for the transfer from Vehicle to Kennel. The sailing from Cork to Roscoff is an early arrival on Sunday morning 7:00 am and because of that BF do not do the normal announcement of asking pet owners to bring their animal down to the vehicle roughly an hour before docking. I quite understand not making an announcement as this would disturb non dog owning customers. In prior years they would tell owners on embarkation that the car deck would be open at 5:30 & to bring the dog down then and this works very well. This year there was no such announcement & we enquired at the information desk and were met by a very unhelpful staff member who informed us that the animals would only be allowed down when the ship docked and this was normal procedure. Bearing in mind the comments on this forum about customers being bitten I consider it is unfair both to the animals & to non dog owning passengers to be mixed together & asked to use the one lift on the PA that allows access from the car decks to the Kennel. We pressed our point and as we were aware of what happened in prior years she reluctantly agreed to organise a staff member to bring us down at 5:30. As our car was parked on deck 3 beside the access door to the lift we were able to watch the mayhem that ensued when the ship docked. Visably upset parents with young childen struggled to reach their vehicles along with stressed pet owners that were forced to share the one lift & a full stairwell. Some pet owners did not bring their animals down until the main body of people had got to their vehicles but this then had the effect of delaying the unloading as there were unattended vehicles blocking the exit on deck 3 I had sent my comments to customer services as with a bit of consistancy & staff training then unnecessary stress for passengers could be avoided and more importantly the danger of some poor child getting bitten in an over crowded lift is lessened
  14. I don't think there will be a need for extra capacity Brexit is already having an effect on the Irish economy even before it happens. The currency fall is making it impossible for some of our exporters to absorb or increase prices and business is being cancelled. What will be required is more direct routes from Ireland to the continent as goods that are currently shipped through the uk from the continent will in future be brought direct. It makes IF decision to buy a new ferry a very timely one..