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BZH29

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Everything posted by BZH29

  1. From personal experience Mike Bevens did care about the quality and service the restaurants offered. When I had occasion to complain, he investigated and responded personally and promptly by email. I am sure it was Mike who was saying his farewells to every single member of staff, both front of house and kitchen in Le Flora one late December at breakfast time just before he left. In his time he was a good point of contact at BF. Much missed.
  2. Club Voyage Newsletter – January 2020. ................... arrived yesterday and featured the following....... One of the many benefits of your Club Voyage membership is the saving you receive on dining on board; including 10% off a minimum spend of £15 in the restaurants and that fantastic allowance of £8.50 per person off breakfast when you travel overnight in a cabin*. But did you know that you can also enjoy your buffet or continental petit déjeuner in the à la carte restaurant? Whereas you could expect to pay £10.60 for this delectable start to your day, with your membership you can enjoy it for absolutely free! However I think the cooked breakfast still costs a couple of pounds more ?
  3. Gardian, If you are referring to the Pont Aven, I'm not surprised, especially as it was a Christmas time crossing. Our experiences in Le Flora over the festive season have never been good. Long waits to be served, buffet going un replenished, right down to there not being enough milk jugs to go round at breakfast time. If you are referring to Bretagne and Les Abers, I'm surprised. However last night, 16.1.20 Les Abers was late opening at dinner time and two customers who had dared to enter at the advertised opening time of 18.15 were asked to leave temporarily as the staff "weren't ready". We dined self service but checked the notice to see what time breakfast would be served - 06.15 it said. By this morning when we arrived there, on time, 06.15 along with some other passengers, it had been changed to 07.15. Grrrr ! The ship was quite empty, only deck 3 was in use for all vehicles, it made parking pleasant for a change ! Low passenger numbers and a sailing just after Storm Brendan had abated resulted in a relaxed atmosphere and a pleasant crossing. Breakfast was as good as ever.
  4. BZH29

    Sky tv

    Only slightly off topic ! There was limited TV on Bretagne Sunday with a message the TNT card had expired. Sky Tv would have been available though. Even further off topic.... the shop La Vitrine looked as though it had been paid a visit by the Gilets Jaune, no stock on any shelves and junk on the floor. Obviously 55 days out of service in Gdansk and Le Havre wasn't long enough to restock it ?
  5. To be fair to Stena, my opinion of that trip was slanted by the dodgy loading and very hard landing in Rosslare and unsympathetic attitude of the loaders. The public areas were bright and well furnished with comfortable seating, certainly in the enormous coffee lounge. Coffee £3.20 a cappucino. There was a free film show of Toy Story 4 and Santa's reindeer was there for the children to see. I noticed a mysterious valve? in the cabin above the door, any ideas what it was for ? On the return crossing the "this is your captain speaking" announcement featured a different captain when docking at Fishguard to that departing Rosslare ! Back to Brittany onboard Bretagne on 29th December, her first Portsmouth sailing since her "holiday" and I felt "at home".
  6. Travelled on Stena Europe Fishguard to Rosslare just before Christmas. Not a pleasant experience. Side loading followed by two sharp right angle turns through narrow gates and then up a steep newly painted and rain wet ramp. Even a low revs I skidded sideways taking 3 attempts to park. On board water was pouring though the ceiling outside my cabin on deck 7. A litter bin was placed under the cascade but was soon filled and joined by another bin from another cabin ! Driving off at Rosslare the line of cars ground to a halt for about 15 minutes before continuing. As I drove off from the front of the ship in the darkness, BANG ! The car dropped at leas 6" onto the concrete dock side. It appeared the last part of the ramp was missing. The car behind me saw what happened and took a lot of coaxing to slowly drive off. Complaining only drew the response, "If you don't like it come back on board and go home in 2 hours time ! " The ship may be only 9 years older than the Bretagne but to say its grim is being polite.
  7. A Saturday night special ?, the forecast on weather site Ventusky doesn't look comfortable .
  8. BZH29

    BF survey

    Neil, you must have given them something to think about ! I just revisited yesterday's email and the result of clicking the "take survey " button had changed. They now warn you of "cookies", not triangular rolls ! Agreeing to the cookies the next stage is Maybe the Customer Experience Director is watching !
  9. BZH29

    BF survey

    A new survey from BF arrived by email today; Hi there,I’m reaching out to our much-valued customers, past and present, and asking for help.At Brittany Ferries we’re committed to delivering industry-leading customer experiences. To help us continuously improve, and if you have a little time (no more than 5 minutes), I would very much appreciate hearing from you via this survey.Please rest assured the answers are anonymous and your data will not be used for anything other than helping us to improve. And the first question on page one............. Name and phone number............. not that anonymous then !
  10. https://france3-regions.francetvinfo.fr/bretagne/morbihan/lorient/lorient-ferry-mis-aux-encheres-1754825.html#xtor=EPR-521-[france3regions]-20191127-[info-bouton6]&pid= Coming up for auction ! The colour scheme looks familiar.
  11. Hearsay, a lorry fell on its side on the Normandie's crossing yesterday. Might explain why it was so late ? Fact or fiction, anyone heard of this ?
  12. The new website is awful, why don't those in charge at "Brittany Towers" see that ? Earlier today I spotted a "Live chat" button to click on the booking page, its no longer there, have they gone home or changed their minds ? No proper timetables, and moving the cursor across the page to get where you want to look opens no end of irrelevant options, its clearly not working. I am still waiting for a reply to my email to Customer Services on 16 August, which was website related. BF are not what they used to be. Despite all those moans, I think travelling on the Bretagne is always a pleasure, despite the cabins showing their age. I make around a dozen return trips a year and find the staff of both crews are always welcoming and they present a "happy ship". It appears oldies like me make up the majority of the passengers,so why do the management not understand, "If it ain't broke don't fix it ".
  13. Not sure where this should be posted, but........ A lorry broke down on the ramp when driving off Bretagne in St Malo this morning. It led to a very long delay for everyone and especially those trapped on Deck 5. An elderly lady in a neighbouring car developed a claustrophobic panic attack. For very valid reasons explained to me later. Her husband managed to help her out of the tiny gap the door would open and walked her over to a window to try to calm her, without much success. Three cheers for the Brittany Ferries lady crew member who by chance appeared in the right place at the right time. She immediately took control of the situation and reassured the now breathless lady that help was at hand. She straightaway took her down to the opened door and fresh air and daylight, now cleared of the broken down truck, and waited with her until her husband collected her as he drove off. This was an excellent response from a calm and efficient member of the crew. Well done BF !
  14. What a hopeless website, BF put the message up twice, not me. I never got as far as choosing a cabin this time. I do hope Joëlle Croc Sales and Customer Experience Director is aware. She has never responded to emails unlike Mike Bevens, but that was before Paris based management consultancy Quaternaire took the helm.
  15. Got as far as having chosen 2 crossings a commodore cabin a cheapy one back and then ........... Kind regards, Joëlle Croc Sales and Customer Experience Director
  16. Don't you just love the new website, No timetables showing for St Malo beyond May, but site unresponsive so you can only see October ! Trying to book, however. attempt 1 attempt 2 I do hope the Sales and Customer Experience Director is on the case because more and more often these days the Experience is not good.
  17. Automated responses are here now and always have been. My query in August this year has gone unanswered. The time Customer Services expected to respond within has slipped from 3 days to 10 days and now 28 ! In "the good old days" Mike Bevens would reply within hours, day or night.
  18. BZH29

    25% off but be quick!!

    Thank you Neil, I will probably try that. Saw something similar last week on Ryanair, first looked on French site for flights from Brest then checked UK website and the price had doubled !
  19. BZH29

    25% off but be quick!!

    Special offer = Fake News ! If you are a Club Voyage member its cheaper to book that way. Fact ! I went halfway through the booking process and then remembered this "special offer" so I began again on the "flash sale" page, it was more expensive.( As Paully said earlier not available in conjunction with any other offer ). So I went back and started again to make my booking. Guess what ? The price had gone up. BF computer systems recognised I had visited 5 minutes earlier and upped the price of a St Malo crossing from £155 to £175. Grrrrr ! or greed on BF's part. Fortunately Mrs BZH has a computer too so we were able to book at the lower price.
  20. Marking time and waiting for the Bretagne to depart on Thursday, Baie de Seine arriving just before sunset. Bit of paint needed on the bow ? Another pleasant voyage on the Bretagne, the new Bretagne book bought from Le Kiosque !
  21. Somebody should tell him there's a Bounty on his head.
  22. Viewed from Bretagne last night, Water pouring from two places. Don't know if they are relevant.
  23. BZH29

    Menus

    Does anyone else find the Bretagne's Les Abers lunchtime menus difficult reading ? At dinner there are 2 menus displayed, simple, but its a Pick and Mix offering for lunch with individual prices for starter and main, starter and dessert, main and dessert, main and a glass of wine and the Cheeses are shown in bold. I'm not being a grumpy old man, honestly, and its good to be offered a choice, but my brain hurts with so many options.
  24. Three passengers, 3 cabin keys. Each handed over to the named passenger as they were handed out of the window of the check in booth. None of them came close to a mobile phone. St Malo staff have been a bit indifferent on our last few trips. Handing in the booking ticket with the 9C request clearly visible, boarding pass and cabin keys and that was it,We had to point out the "park near lift request " and ask why the young man didn't offer the required sticker. Yesterday's check in was quite slow while one woman was incessantly chatting about what sounded like "Hospital Ships" ! to someone behind her, none of the tickets would open the cabin door. Perhaps there was an error in programming them ?. I've made 112+ trips so I should know how to use them . It hadn't happened before. When the replacement keys worked and the macaroons came into view all was forgiven !!!
  25. I have to agree with you about the noise, your photo captures it ! We had a breakfast by the 8th deck cafe and the man with the angle grinder immediately overhead made it feel worse than a visit to the dentist with drilling, grinding and clunks when bits fell off ! With hindsight the staff nearest the door at Les Abers seemed a little tense, perhaps they had witnessed the terrible deed that you could smell and it must have threatened business, the restaurant wasn't very full. FortunatelyI missed the mark on the carpet and enjoyed a good lunch. Didn't consider it sea sick weather, it looked rough but the ride wasn't.
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