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Everything posted by BZH29

  1. Coronavirus travel updates and advice Last updated: 5 October 15:30 CET As this is the most recent advice, I hope someone at BF will explain how the new French lockdown might affect ferries.
  2. How is this going to work then ? The ferry arrives in Ouistreham at 9.30 pm. The 9pm -6am curfew has now been extended to include Calvados which is the Department for Ouistreham. Could the sailing times be changed or will an Attestation form keep the Gendarmes at bay ?
  3. 9C in our case is a request to be parked near to a lift. Stairs and Asthma don't go well together. It usually works that the loaders seeing the 9C sticker leave you enough space to open the door to get out ! In present times there has been plenty of space, but deck 5 on Bretagne was sometimes a struggle. At times we've had to stand and wait for a lane to drive off before the passenger door could be opened wide enough to get it.
  4. Faced with getting up at 4am for our Toussaint trip I decided to amend the booking to an overnight crossing. With a 9C ticket you can't do that online. Three Cheers for Customer Service, the phone barely had time to ring before a helpful lady answered and sorted the change over in a matter of seconds ! Great service in difficult times, thank you BF.
  5. Afterthought. At 6.30 am the Border Force at Plymouth seemed understaffed. There was no checking of car boots or looking in vans that I saw. There did however appear to be a "naughty step" in a lane off to the right where three vehicles had been sent, possibly as they didn't have Passenger Locator forms. Moving them out of the exit queue should have been a good idea but didn't seem to make much sense when the Border Force officer then had to leave the control box to go and talk to them - resulting in an empty box and no other vehicles able to leave. There was a token Customs man watching cars
  6. With Bretagne laid up we headed to Roscoff for our latest return crossing. Red Bus noted as we drove past ! Not a very busy crossing, cars, camper vans and a couple of Dartmouth Crab Company lorries and one from Falfish. Collecting or delivering ? Deck 3, allocated a blue sticker but it was meaningless. Free for all with people getting out of the cars as soon as they parked resulting in a crowd for stairs or lift. Encouragingly there was a security man on the car deck reminding those who had forgotten to wear a mask. Disappointingly one of the BF crew was more interested in a
  7. Flooding risk indeed. Prochaines grandes marées Septembre 2020 : du jeudi 17 septembre au lundi 21 septembre. Les Grandes Marées, the seasonal exceptional high tides. https://saint-malo-info.fr/grandes-marees/ In the good old days when there was a ferry sailing from St Malo 😢 the arrival time varied because of them, I think. Colin could confirm.
  8. They are very good, Three medical suppliers we use ( I say we, I'm just the driver!) for the private work have Optipro in stock, I think they're a Canadian manufacturer and also produce sterile wipes, respirators etc etc. They're well regarded. Inspired by the previous conversations shown above, I've bought myself a box of these. Swiftly delivered to Brittany by Amazon via La Poste. The pack they come in bears 3 addresses, Leeds, Germany, and manufactured in China. The packing note doesn't quite look Canadian ! As long as they conform, t
  9. Mmm !, its that website again . Confusing is an understatement, but I'm led to believe the website designers think its wonderful.
  10. With Bretagne and Armorique tied up it appears there are going to be at least 250 BF crew without a ship and without a job. The papers in Brittany report disquiet amongst BF staff. They feel abandoned by the company. We've heard from a regular crew member of many years service that communications from management have been non existant. I am not being a doom monger, just worrying for friends made over the years. With four surplus Commandants, "the new experience" is not looking good at the moment.
  11. Thank you David. With your timetables and a very helpful lady on the phone at Customer Services I have rescheduled a return via Roscoff.
  12. Its not very helpful in trying to reorganise your already booked crossings when the website timetables bear no relation to the CEO's latest news. They show Bretagne and Armorique still operating when they clearly will not be. Poor overworked Customer Relations staff, they have my sympathy for the unending nightmare. Poor customers who still want or need to travel.
  13. Bretagne from Portsmouth last night, 17th August, was not very full, only deck 3 in use and only two lanes on either side. Exiting the car seemed better organised than a fortnight ago with a crew member telling you when you could leave. However the lift was not being monitored. Lucky to get a Commodore cabin, none available at time of booking. No sign yet of the macaroons, but the fruit bowl was back with a small Toblerone. The Self Service restaurant was very quiet apart from 3 loud pensioners, one claiming "We don't have to wear masks, we are Welsh" ! Breakfast delivered the the cabin
  14. Just an update to my comments the other day. I tried again using the website to update my booking without success. I called Customer Services and got through within a few minutes. It was so easy to book exactly what I wanted with a helpful assistant. Full marks to Customer Services. Time to change that not fit for purpose website.
  15. They are indeed a nightmare to scrape off, the 9C applied at the same time peeled off easily. The reason for them seems to be so that like colours are not parked next to each other which makes social distancing much easier when you are called to return to your vehicle. But when you park initially and everyone gets out of their car at the same time there is no benefit. There was no BF crew person on deck on our Bretagne sailing telling you to stay in or when you could get out.
  16. Hopeless. I've logged in again chosen the crossing, chosen the commodore cabin and then the booking goes no further. Next click is "Passenger Details", it reloads the accommodation page over and over and over again - time out. When you actually get to speak to a person the service can be superb. Bring back the old website or employ staff to answer phones please.
  17. I thought the topic of this thread was the NEW BF Website. Trying to amend an existing booking and a message appears saying session ended, time out. Tells me to refresh the page to continue - I refresh and all information is lost. I log in again and get a message telling me Who or what are HORIZONUK ? Why do BF have such an unfriendly website ? From past experience when I get in again the price will have gone up. There is no Live Chat available at present, I don't do Twitter , so please don't suggest I contact Jane ! Please BF get a website that works designed
  18. First time on board Bretagne since February after "Confinement" stranded us in Finistère. Useful emails from BF before we travelled made sure we had completed the Passenger Locator Forms. Arrived early as instructed, passing the small pile of ashes remaining from the previous week's blockade and demonstrations and was colour coded green at check in. Not sure why we needed to be there so early but passed the time before loading by counting the cleaning staff coming off, all fifty of them ! Loading once started was quick and Commandant Olivier Raimbeaux was underway early
  19. From today's. Ouest-France. Saint-Malo. Les dockers brûlent des palettes, les Anglais débarquent avec une heure de retard Les dockers poursuivent leurs actions au port de Saint-Malo pour dénoncer leur licenciement. Les passagers du ferry Bretagne ont débarqué avec du retard, ce mardi 28 juillet 2020.
  20. "Planned maintenance" of the website seems unlikely at a time when BF are keen to sell all the tickets they can. Surely overnight would be the time for that ? I remember a CEO's message recently saying the site's security had been compromised and it was taken down then. Perhaps he will tell us of a cyber attack in his next message !
  21. What is going on ? Manage Your Booking , I just tried to cancel a Flexi booking for 5 July, bought after misinformation received from the Customer Services Manager. Website says I will lose 100% of what I paid. I don't proceed with that and instead amend to a later date. I use a Customer Service Voucher for £34.50 as part payment. I only received £28.00 for my £34.50 voucher ???. I don't have and don't want a Twitter account. I want to talk to a human being or get a reply from Customer Services. A reply from them in Gareth Bewley's predicted 45 days is not much use fo
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