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  1. I was on board the crossing from Plymouth to Santander back in April in which a fire broke out resulting in passengers disembarking at Brest France, we were reassured we would be fully compensated for the additional cost of reaching Santander, I monitored my fuel consumption, kept my receipts, toll payments and submitted the claim which came to nearly EUR 400 for the extra costs (10 hours driving 1000km), Britanny Ferries have come back with less than half the total costs being offered with no explanation of their calculation methodology. Naturally I have reverted back outlining this is not acceptable but has anybody else had the same experience and managed to alter the outcome ?
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