Just received an email, my June 16th Ferry Portsmouth / Bilbao has been cancelled, text below.
Dear Mr Beaver
Booking Reference: EF40325
I am writing today with the news that your upcoming sailing has unfortunately been cancelled. Ongoing uncertainty over international travel has forced us to further consolidate our sailing timetables and I am sorry to confirm that you are among our customers who will be impacted.
The Armorique and Normandie will not be carrying passengers until 20th June 2021, and sailings on the Barfleur, Bretagne, and Cap Finistère have been cancelled until 27th June 2021. Whilst I appreciate that any cancellation will cause inconvenience and disappointment, I hope this message brings some clarity to your travel plans. For those still wishing to travel on a Spanish service, in addition to the Portsmouth to Santander sailings on board Galicia, the Pont-Aven will be sailing to and from Plymouth and Santander from 6th June 2021.
I have listed the available options below which I hope will help you decide how you would like to proceed.
1. Amend your booking
The quickest and simplest way of amending your booking is to go online to My Account (click here) where you can view the full range of sailing options available to you. We are currently experiencing an extremely high volume of calls and whilst our teams are doing their best to assist as many of our customers as possible, there is a call queuing system in operation and the wait time may be over 30 minutes. We would kindly ask you to only phone us if you are unable to amend your booking online.
Please note that sailings not operating during this period are shown as "full" on our website to enable customers to make amendments online, but I can assure you that these sailings are cancelled.
Our sailing schedules for 2022 have been released, so you can amend your booking to next year if you so wish.
If you have booked one of our package holidays, you do not need to do anything; one of our team will be in touch with you to discuss your options.
2. Postpone your booking and request a voucher for future travel
If you do not wish to amend your sailing at the present time but wish to travel in the future, we can send you a voucher for the cost of your sailing, valid for 2 years. Please can we ask you to send an email (click here) by the close of business on 4th June 2021 quoting your booking reference and we will do the rest. If you have two sailings on your booking, we'll ensure you receive a voucher for both journeys.
3. Cancel your booking and obtain a refund
To arrange a refund of your sailing by your method of payment, you can send us an email (click here) quoting your booking reference by close of business on 4th June 2021 If you have two sailings on your booking, we will ensure you receive a refund by your method of payment for both journeys.
If you have more than one sailing booked that is impacted by this consolidation process, please be aware that you will receive more than one of these emails.
I would like to offer my genuine apologies once again for any inconvenience this cancellation will bring, but I do hope we will be able to welcome you on board in the future.
Rachael Stone Head of Customer Support