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About Jim

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    BFE Staff
  • Birthday 04/05/1984

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  1. https://www.fareham.gov.uk/parking_and_traffic/roadimprovements.aspx As part of the upgrade of the M27 between Junctions 4 and 11 to smart motorway standard, Highways England will demolish North Fareham Footbridge, between J10 and J11. This work will require the closure of the M27 between Junctions 9 and 11 from 9.00pm on Friday 14 June, through until 9.00pm on Saturday 15 June 2019.
  2. You'd need to speak to BF - but your ticket / contract is for transport between Cork and Roscoff rather than a specific ship, so I wouldn't have thought it grounds to cancel.
  3. You should be provided 'a' cabin and yes, you should get the difference back - however, for specific cases I'd suggest calling BF to get the answer from the bouche of the cheval.
  4. As far as I know, it's possible.
  5. Sorry to hear about your car. Hope that you and anyone else involved are ok! It may be worth writing to BF themselves to ask them to reconsider given the circumstances or perhaps to highlight your issues with how you feel you were treated. That said, the terms and conditions are clear on the cancellation policy (you lose deposit and amendment fee and the balance is a travel voucher) and you should be able to claim for the loss via your travel insurance. You also don't necessarily need a car to use the voucher, although understandably it may make things more difficult.
  6. All changed - unless you explicitly opted out, "Summary Care" medical records are now on a central system which would detail medication/dosage and significant medical history. https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-access-your-health-records/
  7. I'm not sure, in honesty, most passengers would feel that they warrant a mention in the magazine. The usual menu changes are more of an advertisement of what's available.
  8. On a similar note - in the UK if you travel and forget your medication, you can usually get it from a pharmacy as an 'emergency prescription'. On a recent trip to Somerset I left my tablets at home, a quick trip into Boots and they were able to look up my record (they aren't my usual pharmacy) and issue a week of medication for a standard prescription charge.
  9. Interesting choice of New Year's cruise destination...
  10. Seems to be working fine from here (inc Connemara)... can you sense check and if there's still an issue and let me know which ships etc?
  11. The brief answer is that she should be able to go through the same channel as you without an issue. Mrs Dad is Australian and was always told it was fine to go through the same channel as him. The staff on the desks have access to the same systems as each other. As Gareth said, I don't think it will even become a question... but then again, with Brexit... who knows! I believe part of this issue is around funding for Border Force staff (in turn I believe funded by the port and therefore the operators). I'm pretty sure in all of this the problem could be solved... it's just nobody wants to pay for it...
  12. Not necessarily - I am pained to liken things to the airline industry, but take the different experience airlines offer essentially on the same planes. In an age where travel is a commodity and not a luxury I'm not so sure that people are as concerned with the physical aspects as they may once have been.
  13. Planning, quite possibly - but as Tony says, last year they weren't confirmed to the public until June.
  14. Some interesting comments there - and thanks for feeding back to us, Nigel.
  15. In all of this, the thing to remember is that the Club Voyage doesn't actually stipulate you get any kind of 20 year reward - it's a nice touch. As it's been pointed out, the 'reward' is money off sailings which should, for those travelling regularly, outweigh the cost of membership along with the onboard benefits. Bear in mind also that CV is not like an airline programme which formally recognises the amount spent/travelled with tiered levels of membership offering different features - but that's not to say BF aren't aware of the relative values that members have spent...
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