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philduncan

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About philduncan

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  • Birthday 08/05/1960

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  1. I see every mention of the Honfleur has now gone and this link https://www.destinationhonfleur.com/en redirects to this page https://www.brittany-ferries.co.uk/ships/cruise-ferries What do we think will be opposite the MSM in the coming seasons on Portsmouth - Caen?
  2. Thanks David, although the voucher exceeded the cost of the new booking when I entered my credit card details everything worked. I was a bit wary of doing that when the voucher did not appear to have been accepted. Anyway, we're off to Finisterre in September and I can't wait to get away!
  3. Perhaps you could tell me why you are confused rather than posting an emoticon stating it?

    Have you had success with this?

     

    1. Cabin-boy

      Cabin-boy

      No, I haven't had any experience yet but do have a couple of codes that I'll probably want to use at some point. It's a six-digit number which I assumed could be entered at the payment stage of the process so was surprised by your lack of success. I put a confused sign as I don't know why it didn't work but someone else may have had success rebooking with a code and can tell you what you are doing wrong so we all learn from the experience. Ed. 

  4. Has anyone had success using the refund codes which were credits for cancelled sailings? I have two and have tried to use them (one at a time) for future bookings with no success, the page reloads and the price stays the same wanting me to enter card details for full payment - which I have not. Trying to contact BF has met with failure, they are not answering their phones and the contact form on their website gives a message that the form is out of date, it should be reloaded so I have and the same thing happens again and again and again and.....
  5. I have had a couple of sailings for next month cancelled and have been sent a voucher for the amount I paid with a validity of two years. We were going to a wedding anniversary celebration using the crossings and of course that will be past and can't reoccur. I would much rather have a refund of my money and I know that if this were an EU airline I would be entitled to it without argument. Does anyone know does the same right apply? I guess I can ultimately ask for a charge back if BF refuse to refund the money.
  6. A few weeks ago I likened the delivery of the Honfleur in October to the opening of Berlin Airport which was also supposed to be opening in October albeit after rather longer delays. I had an email earlier from Lufthansa advising me that a flight I am booked on to Berlin Tegel in the second week of November would now operate to Berlin Brandenburg so maybe we'll see the Honfleur in the same time scale! But then maybe I'll fly to Tegel after all.
  7. I'm beginning to view the introduction of the Honfleur in October as being as likely as the opening of Berlin Airport!
  8. I think this year they added to their own problems with summer bookings by cutting the winter period in the middle of the Easter school holidays so people could book outbound but not back which was a hopeless situation but just as urgent to resolve as summer for many. The reason for this mess was apparently the introduction of Honfleur which now isn't arriving until October!
  9. Thank you I didn't know that, I will be 60 by the time we travel so now a lot cheaper than BF! They lose yet another customer.
  10. Crashes repeatedly since about 08.00 today and now when I thought I was getting somewhere I got a message back saying I couldn't book what I wanted on line, something I've never seen before. Currently on hold to book Portsmouth to Caen but thinking about DFDS Newhaven to Dieppe which I can book on line and it's about half the price and Dieppe is equally suitable for my destination.
  11. I've been waiting for winter/spring bookings to become available so I can make an early booking for our Easter holiday 2020. I don't know whether others have tried yet but at present you can only book up to and including 21st April which is the Tuesday of the second week of the Easter holiday. For us that is useless, I can book an outbound but not a return which we wanted for Friday 24th or Saturday 25th. I've asked BF why and been told that it's because the Honfleur may come into service around then. But of course it may not. I can't be the only one caught up in this crazy situation but talking with customer service is like talking to the wall. Surely on the basis of when the Honfleur may come into service they could at least extend by another week so people can do things with certainty and if it does appear, it will be a bonus for some - but for us the crossings I would choose will be on the MSM anyway!
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