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About shar^k

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  • Birthday 22/01/1979

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  1. I’ve wondered about this chain for years, finally tried the one in Morlaix this year. Won’t be going back! Absolutely awful burger and chips!! Avranches is a great place to stop though, very close to Mont St Michel aswell which is well worth a visit.
  2. I have very vague memories of these ferries, I am told I was on this crossing but I don’t remember it at all!
  3. Looking through old family holiday photos with my parents and came across this. Thought I might share!
  4. Agreed. Not a huge difference between the Pont Aven and Connemara price wise from Cork to France. However it does give us additional sailings during the week as opposed to just the one on a Saturday.
  5. 😂😂Apologies for the profanity!
  6. I take issue with this, you pay quite a lot for the cabin. The least you can expect is to have the pleasure of it for the crossing. If they need to start cleaning it that early, well then as stated that’s a manpower issue. We paid €410 for our Commodore cabin coming home from France this year. We were getting asked to vacate it 40 mins before docking. Thats taking the perfume as far as I’m concerned.
  7. I should probably add that we did complain onboard and initially they offered to change out the bedding. As they were in the process of doing this more staining was found under the bedding on the duvets underneath. At this point we asked to be moved a different cabin, which was done for us eventually. I suppose my frustrations are two-fold, I have used BF for years and never had problems like I’ve had this year, it is my belief that standards are slipping and corners are being cut. Secondly, the response to my complaint was quite generic, in which I was told a refund of the cost of the cabin would be made to my card, and to date this has not been done despite stating it would be done in 3-4 days. Maybe I’m just getting old and grumpy!!
  8. By way of an update to this, my complaint was to do with “red staining” we found on all the bed clothes on all beds in our cabin. See the pictures added below which will make it clear as to what the staining was. The reply I got to my complaint was quite a generic reply received on the 24 September with which by way of an apology, the cost of the cabin would be refunded within 3-4 days. No mention was made as to how the staining could have been missed. I really don’t think the complaint was taken seriously enough and to date I still have not been refunded. I would be interested in your thoughts on this as given all the problems I have had with BF this year, I am seriously considering other options for next years two trips to France.
  9. Got the generic reply this morning posted by BZH29!
  10. Thanks for the replies guys, I’ll give it another couple of days. I guess I just thought that given the nature of my complaint I would have at least received an acknowledgment email.
  11. I emailed BF customer service on Wednesday morning with a quite serious complaint regarding our trip home from Roscoff-Cork on Connemara Tuesday night. So far no reply, how long should I wait before emailing again? I won’t post any details here yet before I get a response from them.
  12. This impression is not helped by customers heading into the Brittany Ferries office in cork on Friday morning to query what they could do about their canceled crossing only to find the office closed for “staff training”. It should be noted they did the same during the Pont Avens problems.
  13. We were talking to passengers on the Pont on Saturday who had been “accommodated” (and compensated for the drive down through France) due to Friday’s canceled crossing to Santander, the common assumption was that there was no technical issue just not enough passengers to make the trip worthwhile. I’ve heard of Ryanair canceling flights for this reason, would a ferry company do this??
  14. It’s funny you should say that, my wife suggested that might be the real reason!
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