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About kgst

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  • Birthday 23/04/1949

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  1. You might be comparing WBY Rosslare to Cherbourg as there is a strong rumour that it will revert to Rosslare next year because of the congestion in Dublin Port. There is adverse customer comments on the traffic congestion getting into Dublin Port & the difficulties if you are towing a caravan or have a Camper. WBY has been regularily late this year because of it having to wait in Dublin Bay for the Epsilon to clear the Berth and depending on Brexit they may want to give preference in Dublin to commercial traffic next year an interesting year ahead certainly...
  2. its hard to see why BF would be so mean with customers who are prepared to pay for a Commodore cabin On the other side of it I don't know how BF cost their vitality breakfast as it is such good value & the amount of food people eat & spirit away amazes me. Was on the PA back to Cork in June & there was an elderly French couple seated next to us and I could not help notice their frequent visits back to the buffet [8 in all] I only realised after a while that they were not in fact eating most of the food they were packing it away in a large handbag that they had with
  3. Sample menus are still on the Irish site for PA but are dated March 2018 https://www.brittanyferries.ie/media/pdf/9/r/Buffet_2_-_Mars_2018_en_Livre.pdf
  4. Just received this from BF [ without requesting it] so maybe they are learning they need to improve their customer relations.in our case we cancelled one leg of the journey & booked on IF - had to go a day earlier but it did not cost us an extra money. Still it will encourage you back if you get a voucher to use their services again I would like to personally apologise for the disruption caused to your recent travel plans following the breakdown of our flagship Pont-Aven. The fault oc
  5. I don't think it is the cabins that are the issue on WBY as there is a great choice and the occupancy on the suites seems to me reasonably high - though paying €899 one way is an awful amount of money. I think it is the public areas, lack of seating and outside seating areas that let it down. Also up to now their is no entertainment for families & only one main bar . On OW there was 3 bars & entertainment provided for adults & kids which was a big part of "the holiday starts on board". Remember also that the trip from Dublin to Cherbourg is 19 hours which is a long time to f
  6. Maybe that was the reason as I noticed that as soon as we docked in Cork several men appeared with the Shipyard logo on their overalls and were standing around waiting for the offload to be complete
  7. You would hope they will take action & provide entertainment for families on the 19 hour crossing & create a bit of craic. They also need to get their crew onside and address their grievences. The crew on OW took pride in their ship and it showed and the same crew on WBY don't and it apparent. I wonder are the crewing levels sufficent PA has 184 crew & to my knowledge WBY has 135 even though it is a bigger vessel- maybe this is because there is less hotel staff needed as the freight volumes would be greater but in the summer months WBY has 1200 cabins & PA has 650 & they
  8. in our case 2 adults 1 dog club 4 berth inside €376 on WBY and the equivalent on BF was €501 which was refunded. the prices in low/mid season on IF [this year] are considerably cheaper than BF but in high season that reverses with IF considerably dearer In my opinion BF never really competed on price on the Irish route as they seemed happy with the loadings without cutting prices. Maybe IF were using some of their compensation from FSG to get people onto the WBY because the amount of media advertising they are doing this year is way beyond what they normally do. If I hear
  9. As one of the many passengers affected by the Pont Aven rudder problems we were forced to use the W . B Yeats for the outward leg of our journey from Ireland to France on 6th June returning on the Pont Aven on 21st June. It gave us the opportunity [however unwelcome] to compare the experience on both IF & BF. W. B Yeats: Travelling from Dublin rather than Rosslare is much more difficult because of the access to Dublin Port & the volumes of traffic meaning you have to allow greater time when you hit the outskirts of Dublin – in this case taking over an hour to do the last 5 km
  10. I think that is a very fair comment - I have been able to book the WBY 2 days earlier for our trip to France- only because knowing earlier than most[ because of this site] what was really happening. I got this email from Cork only yesterday and am I wrong in thinking that it is a rather arrogant ,uncaring communication for a long established customer. Particularily the bit about claiming from my travel insurer for additional expenses ? Dear Mr Stanley We're sorry to confirm the Pont-Aven's withdrawal from service and therefo
  11. I doubt it because the Cork Roscoff route has to be very profitable for them 85 to 90 thousand passengers in the season with good loadings for each sailing and the amount of freight carried is small - mainly refrigerated units with shellfish etc. They do not compete on price with IF & Stena and charge top prices for what was/is a premium service ! Eg a return sailing in June for 2 people car & dog is €1082 & on IF it is €638. The danger for them now is that customers who have to change their booking will realise there is a big difference in price & is better food offering
  12. The Pont Aven cancellations are all over the Irish National media today with figures of 6500 passengers affected. At the same time BF have sent out a broadcast email telling customers that their sailing is cancelled up until 14th June but saying specifically not contact them they will contact you in due course. This seems to me to be the wrong way to handle it bearing in mind that the alternatives IF & Stena are fully booked now & they don't seem to be planning to use Connemara or Armorique as they did for the last two weekends - then the only option now is landbridge to
  13. The timetable shows it gone for 8th June - however they now have the Connemara showing for a rotation on the Friday & the Sunday and you can make a booking for those sailings so that tells me they know the PA won't be back. I don't want to use the Connemara as the timings do not suit added to which whilst I love my German Shepard I don't fancy spending 14 hours with him in a pet friendly Cabin😁
  14. I see the timetable page for PA has been updated this morning . the next Ireland France rotation is 15th June with the 1st & 8th now cancelled. Was due to sail on 8th with dog in Kennel looks like I will have to resort to IF instead on the outward leg & hope she is back in service by 21st when we return Interested to see when they contact me ...
  15. does this answer your question? We are in the process of assisting customers due to travel up until 1 June for re-booking or cancelling. Whilst we await a confirmed date of return, we have taken the precaution of blocking any further bookings on Pont-Aven between now and 7 June.
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