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nodwad

New BF Website

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Well what can one say,( sour grapes) so we are told the three monkies comes to mind.it did turn nasty but who was to blame for that?i know it has been said but I ask why in the first place did bf ask us for comments on the new web site on the first place?a pr stunt that has gone belly up.so very sad.

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The old site worked tolerably well and could perhaps have been improved around the edges.

The replacement appears to be bug ridden and less user friendly, particularly to those investigating holiday options. It has all probably cost a great deal of money for little if any gain from the customer perspective.

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1 hour ago, cvabishop said:

The replacement appears to be bug ridden and less user friendly, particularly to those investigating holiday options.

I wonder if the the future plan is to separate the holiday business from the ferries with a link to their sister website. They could then be more expansive offering a more in depth experience for those wishing to book a route without the site being over burdened carrying all of the holiday permutations still ticking away in the background as other visitors look at them.

At the moment the site needs to be able to cope with loading thousands of pages all at different times for thousands of users, it's a massive website to maintain and to keep current. Imagine the scope if it were split in half as those seeking holiday packages would spent most of their time on the sister site and only looking a the ferry bookings once their accommodation had been sourced?

 

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Firstly, my apologies to Gareth for my silly cynical attitude. I understand your stance on feeling that BF are not listening. I really do.
I'm sure there was a cut off point where management said no more changes. Let the website run.
As a result, us poor consumers get the frustration of using it.

I must say what a daft time to instigate a new system. Brexit upon us and the resultant uncertainty that brings, Government contracts. Timetable changes as result plus an economic downturn(what ever the reason) and  new ships coming online (maybe) plus deposit changes up and down and a new logo to boot.
Maybe the powers that be said-"stop, let in run".

Lets just have a nice sunny summer.

Stu

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No worres Stu, you had a fair point. 😉

Worth stressing to all that the issue of the BETA site is now closed, and that the discussion going forward should focus on the new live website.

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8 hours ago, TonyMWeaver said:

There are always going to be bugs with new websites/updates

Why should that be the case? I really don't understand why so many people are prepared to accept bugs as the norm in IT projects. Your only need to look at government IT disasters. Nobody is ever held to account just given a new contract to create another mess.

Edited by G4rth

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15 minutes ago, G4rth said:

Why should that be the case? I really don't understand why so many people are prepared to accept bugs as the norm in IT projects. Your only need to look at government IT disasters. Nobody is ever held to account just given a new contract to create another mess.

Many bugs only come out of the woodwork with volume of traffic in a "live" environment. If you have a small team of developers, they are never going to be able to replicate every single experience that all users will have, it's just not possible. I am sure BF removed many more bugs before it was launched. 

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11 minutes ago, TonyMWeaver said:

It's exactly the same with bugs on new builds vessels, they will always happen.

Of course it will always happen if people are prepared and actually expect it to happen. We appear to be in an age where we think sub standard is the thing to aim for.

Edited by G4rth

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I find the ferry booking process on the site ok but the accommodation side of it is just a mess compared to Home and away,Yelloh,Booking.com in fact almost any other accommodation booking service it’s not improved since the old website which is the point of launching a new website, I personally don’t use it it’s that bad , but that’s just my opinion.

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Often you can test these things and plan for what you think is every eventuality, then you put the public on it and they do all sorts of things you never imagined. Between techies who tend to be quite precise in their thinking and marketeers who think something will sell; it’s usually somewhere in between.

Frequently the issue is the sales people who have the most balanced view are too busy selling and keeping the cash coming in whilst projects like new websites go on, whether dragged out or turned around fast it’s always an age to somewhere in sales, to have sufficient impact mostly because they lack the time and have the pressures of achieving targets that the posh coffee cup holding marketeers and strong coffee supping developers don’t have.

Surprised really BF bother with an accommodation booking element, they’re a ferry company so focus on what you do best. Partnering with a commission share with accommodation rental specialists would seem on the face of it to be more commercially successful like Home Away or Booking - even with Airbnb or Accor (given the percentage of families Premier Inn say use their budget hotels for 3-7 night holidays) - and with the right terms is a win/win for all.

Edited by Seashore

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24 minutes ago, Seashore said:

Surprised really BF bother with an accommodation booking element, they’re a ferry company so focus on what you do best. Partnering with a commission share with accommodation rental specialists would seem on the face of it to be more commercially successful like Home Away or Booking - even with Airbnb or Accor (given the percentage of families Premier Inn say use their budget hotels for 3-7 night holidays) - and with the right terms is a win/win for all.

BF have their own holiday rental company it's called Holiday France Direct, includes Spain & Portugal and even has "A Brittany Ferries Brand" written in the title. It covers activity holidays too from cycling to wine tasting. When booking you actually arrange it with the owner, we've used it a few times.

Edited by jonno

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I've had some issues with Club Voyage but a phone call and two extremely helpful BF staff, Emma in I.T and Wendy quickly got to the bottom of it. This may also be why a few other Club voyage members have been having problems too.

The new site migrated every bit of history across from the old one so there a some conflicts which seem to be affecting those who have a long association travelling with them. They had 4 email addresses plus a few old house addresses and outdated CV memberships which the system had reactivated. After a chat discussing which were relevant it was sorted.

 

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On 19/02/2019 at 23:23, jonno said:

BF have their own holiday rental company it's called Holiday France Direct, includes Spain & Portugal and even has "A Brittany Ferries Brand" written in the title. It covers activity holidays too from cycling to wine tasting. When booking you actually arrange it with the owner, we've used it a few times.

We used this as you suggested, booked the ferry separately on the main website - the only thing is that HFD sent me a discount voucher through after I had booked the ferry, not sure if my CV discount (taken) outweighs this offer - will have to inquire later😊

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44 minutes ago, nottingham said:

We used this as you suggested, booked the ferry separately on the main website - the only thing is that HFD sent me a discount voucher through after I had booked the ferry, not sure if my CV discount (taken) outweighs this offer - will have to inquire later😊

The club voyage is 30% off the sailing the most you will get from HFD is 20% off the sailing but it’s usually 10%.

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6 hours ago, neilcvx said:

The club voyage is 30% off the sailing the most you will get from HFD is 20% off the sailing but it’s usually 10%.

Yes - I got an e-mail back from Bf saying just that, thank you

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The new website does not like my Samsung tablet and therefore I don't like it !  I've discussed it with the web designers but they are in denial, apparently its all my fault .

My bookmarked Sailing Updates page appeared like this,  

.1433570040_SailingupdatesonAndroid.thumb.png.4b2d2816ca4138e8c5f244f95b3e81ca.png

and it seems the Freight Site which still shows timetables in a format that is much more practical when choosing crossings appears not to have updated its Sailing Updates for almost a

month ?

,1004264235_Freightsite.thumb.png.1c4e43fe18bc2b7c966866313bf10bad.png

 

I have re bookmarked the new link and it now works , the BF web team are fixing faults, but why change something that worked ok ?  

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Had to amend a crossing coming up in a few days. For personal reasons we have to stay in the UK at the moment. Ticket fully paid for a long time ago.

All amended ok with a small refund due. But, up comes a note saying that the "final" payment will be taken in August. This is no final payment due.

Will ring later and clear up this mess. Email arrives with an invoice with the "final" required payment missing. Most odd. Now have to check if a payment really is taken in August. Just another nuisance for me to keep checking.


Really not impressed.

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9 hours ago, TonyMWeaver said:

The Website is down for Planned Maintenance.

Capture.JPG

Nobody does planned maintenance on a Friday evening. And if for some reason you decide it's an appropriate time to do so, then you specify clearly the hours between which the site will be offline (the banking websites are very good examples of this). Planned maintenance on a travel website is only really logical between midnight and 5am but with a covering page giving the times and reassuring users that all services are running to schedule. Ed. 

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BF's Twitter account is awash with messages suggesting that nothing was working last night, as Neil pointed out. One contributer suggested that perhaps Mr Grayling was to blame, busy booking seats (presumably for himself and key colleagues to the most distant destination possible). 😉 Ed. 

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