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Portsmouth Terminal facilities


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According to the BF website the terminal at Portsmouth has a "Bar/cafe: open daily 0600-22.30 " and a Costa open at the same times.

We've been using the terminal for many years now, usually in winter, spring and autumn but at least 6 times per year and have never seen a Bar/Cafe in operation. Costa yes, and pretty unappealing it is, but never anywhere else.

Can anyone tell me what we are missing and where it is ?

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I didn’t even realise that cruise ships went from there. Are there many ? Considering how many ferries use the terminal it would be a economic to open the cafe. I’ ll look out for it next time. 

According to the Portsmouth port website it’s called World Marché and serves fresh meals, snacks and drinks. I’m afraid we are not Costa lovers: sugary cakes, poor coffee and no meals. At 6 am on a bitter winter morning there is nothing that appeals. 

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I for one don't like the tin can they call a terminal,we preferred the old one but it had better days and had to go.i looked forward to the new terminal opening  but when it opened we were very very disappointed with it.no soul at all comes to mind.

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11 minutes ago, cvabishop said:

There are now increasing small cruise ship visits to Portsmouth - and why not!

Why not indeed. Perhaps the World Marché will be open next time we go. As I said, we have never seen any suggestion or sign that there is anything other than Costa and we have explored the mezzanine floor and been there in early mornings, lunchtimes, late at night and afternoons. 

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On 25/10/2019 at 22:27, cvabishop said:

There are now increasing small cruise ship visits to Portsmouth - and why not!

Indeed - I embarked there for a 3-night cruise to Harwich via Jersey ( I had never been there, and it was not much more expensive than Condor) and Honfleur. This was on Voyager, run by a company called Voyages of Discovery, with whom I had been on a number of longer trips to further-flung places. An elderly ship of great charm, carrying about 600 passengers as I recall, so very different from the Southampton monsters, Unfortunately, the company has since collapsed.

The arrangements at the PIP worked well, but I don’t recall there being a cafe open. Having since used the terminal as a footie, I have to say it’s a pretty miserable place to wait until BF eventually deign to call you to board.

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2 hours ago, Millsy said:

Every design mistake that could be made was made in this terrible building.

Oh I don’t know ! It’s warm and comfy on the mezzanine floor on bleak December mornings. Good views of the motorhome and progress of queues . Good loos and free wifi too. Shame that the only food and drink is Costa. 

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It's fine & serves it's purpose. I am ok with Costa, we just get one large coffee with extra caffeine and share it when we are early enough to use it - however we aim to arrive as late as possible as that gives us more chance of avoiding the mezzanine deck.The revamped toilets in the first set of queues are ok as well.

 

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9 minutes ago, Cassie said:

Oh I don’t know ! It’s warm and comfy on the mezzanine floor on bleak December mornings. Good views of the motorhome and progress of queues . Good loos and free wifi too. Shame that the only food and drink is Costa. 

Your motorhome?

Why not do what we do and make your own, it only takes seconds to turn your gas on and off and I use what's left in the kettle to wash up after... I quite like sitting there on an early Saturday morning watching everyone whilst I'm munching on toast and drinking a fresh brew, lovely!

MacDonalds in Cosham is open at that time, far superior coffee and at least you can have something a little healthier like porridge if preferred.

I'm the same as @David Williams I think the terminal is fine.

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6 minutes ago, jonno said:

Your motorhome?

Why not do what we do and make your own

True, but it does produce a lot of condensation and we like to be ready to move quickly as loading varies. We’ve usually spent the night at Port Solent and come down early to the terminal after breakfast to avoid traffic. If we arrive for a daytime crossing it’s usually from home and we don’t use the terminal. 

One thing that we did find at Costa was porridge: in a plastic pot but with fresh hot milk from the machine, and actually not bad. It was only there once and never since.

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I don’t mind the terminal not that I’ve used it that often but when I did I found it done the job, wee sit outside in the sunshine with a semi acceptable coffee is an ok to spend a couple of hours even a pint if the Mrs would drive the car on the ferry.

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On 25/10/2019 at 22:23, Cassie said:

I didn’t even realise that cruise ships went from there. Are there many ?

39 scheduled cruise ship visits in 2019, plus 1 diverted from the Channel Islands, 45 expected in 2020, both Visits and Turnaround.

 

On 25/10/2019 at 20:58, Cassie said:

We've been using the terminal for many years now, usually in winter, spring and autumn but at least 6 times per year and have never seen a Bar/Cafe in operation.

It is open everyday but it's busier in the Summer months and lunchtimes. I've hardly seen anyone behind the bar/cafe counter in the mornings but when I have, they have been wearing a Costa uniform.

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I can remember when it first opened and I think most people were not very happy about it.the ground floor is a big void .you would of thought the bar and main facilities would be on the ground floor.even when you go upstairs it is mostly empty because people don't want to pay the prices what costa coffee charge ,as for the bar you very rarely see anyone there and has for food I cannot remember seeing anyone eating a meal.i agree what someone else says it is a very poor design .which should of been a lot better but the one major point I like is the toilets which are first class.it says a lot when the bog is the best point of the building.

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Must be quite tricky to schedule so as not to mix boarding cruise passengers and ferry passengers- assuming the ships dock in the same place. That does explain the multi-storey car park. I’ve often thought it seems overkill for the relatively few ferry passengers who do a short Spanish cruise or French day trip.

The photos of the board advertising the World Marché cafe ( on Cruise terminal website) show it providing hot dishes and snacks from around the world. I’m surprised at Costa being able to do that. They even bring their croissant, chilled, in plastic wrapping.

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I think we have had this discussion before. For a cruise turnaround you need a big void with up to 2,000 passengers and their luggage needing to be processed in a short period. The cruise ships bring and set up their own check in desks and baggage management and when you come back the idea is to get the passengers off the ship ASAP to prepare for the next lot. It takes up a lot of space.

None of these people are going to be looking for much in the way of refreshments Those arriving simply want to get onto the ship where the food is 'free' and those disembarking will have already hd their breakfast and their attention is conentrated on getting off home.

BF footies will be tiny numbers compared with this.

What we need is a report from somebody who has seen a cruise ship turnaround to comment.

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As part of the port expansion which starts next month the terminal is to have an increased capacity of 2000 with dedicated areas for both ferries and cruise ships, baggage handling, lounge facilities and a new boarding building and walkways. Berth 2 will be lengthened, capable of handling a 255m vessel. The dockside is two tiered at the moment, this is to be levelled to attract larger cruise ships. They expect cruise calls to increase to around 100 per year.

1 hour ago, Cassie said:

That does explain the multi-storey car park. I’ve often thought it seems overkill for the relatively few ferry passengers who do a short Spanish cruise or French day trip.

The multi story has been there since 2003 and is extremely well used, before then you had to park in cages under the huge row of flats over the other side of the duel carriageway then negotiate the road with your luggage.

I'd agree that from a ferry perspective since P&O pulled out taking away Pride of Bilbao and BF not taking footies to Zierbena it's not used as often as it was but it's full when the smaller cruise ships sail.

Edited by jonno
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We have travelled through PIP 12 of the last 18 summers and we have never set foot in the terminal building. Travelling from the Glasgow area we have either done an overnight at one of the Premier Inns at Cosham/Port Solent and have been heading for the 8.15 sailing to Caen so have filled a travel mug with coffee as we left the hotel with the intention of having breakfast on the boat, or alternatively we have been on the 22.45 to Caen so we have arrived at the port after an evening meal at either Port Solent or Gunwharf Quay. 

I do however remember being in the terminal building as a child in the late 70s/early 80s.

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Cruise Passengers wear lanyards with their cruise passes attached, different to Ferry Passengers. I went on Viking Jupiter when she was there on her maiden call, I didn't go through the usual route, I went via the security desk and wasn't escorted either, able to walk to the ship by myself.

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I have travelled through the potsmouth terminal a number of times but never bought anything there. The first time I went (June 2018) there was a travel shop on the ground floor, the costa and the 'bar' directly connected to the costa, the only difference being that that does not serve any draught bear anymore. Personally I just wait until I'm on the ferry for a proper meal or have dinner in the city centre earlier anyway.

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I have always found the bar to be open in the evenings - as previous posts said its just round the corner from Costa and appears to be staffed by the same people.

As for the cafe I am wondering if they are referring to the shop on the ground floor as they do sell hot drinks and sandwiches but I'm not sure about hot meals.

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Just now, chris990 said:

 

As for the cafe I am wondering if they are referring to the shop on the ground floor as they do sell hot drinks and sandwiches but I'm not sure about hot meals.

No, not the ground floor. The photos show adverts for World Marché cafe with a range of international hot food and snacks. See the ferry / cruise terminal websites. Definitely on the mezzanine, next to the corner Costa.

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On 27/10/2019 at 22:10, TonyMWeaver said:

Cruise Passengers wear lanyards with their cruise passes attached, different to Ferry Passengers. I went on Viking Jupiter when she was there on her maiden call, I didn't go through the usual route, I went via the security desk and wasn't escorted either, able to walk to the ship by myself.

Usually with lanyards, but not always - different cruise lines take different approaches. Likewise, most cruise vessels perform their own security checks at the point of entry to the ship (even if checks have already taken place in the terminal). Not much point in bussing from the terminal as unlike ferries with their defined boarding time, cruise passengers will come and go as they please.

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