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SAILING UPDATES: 2020 Latest News


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 A lot off topic but I have just amended a return crossing from Cap to PA helpful lady called Gemma sorted a cabin change quickly. 

On live chat is there a set formula for responding. I ask because the name they used on the first line was IanN the same as I use on here? (I am not a member of any other forums) I guess this is just a coincidence

New party ('IanN') has joined the session 11:33Welcome to Brittany Ferries Chat 11:33Brittany Ferries: 11:33Hello, a customer service agent will be with you shortly...New party ('Gemma') has joined the session 11:33Gemma: 11:33Good morning, I will just check for youGemma: 11:34Yes cabin 6489 is available, I will change that now and email the updated ticket.IanN: 11:35Thanks very much GemmaGemma: 11:35You're welcome  have a good day.

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My son wanted to see the Pont Aven come in and we hung around for the Connemara too. The Pont Aven even gave a blast of the horn as he waved from the round tower. 

Can I just say that’s terrible news about your wife - I for one would like to pass on heartfelt thoughts to you both as I’m sure other Enthusiasts will as well.... Chris

When did they install that massive bird on the mast? Is that to scare the hell out of the seagulls and stop them from pooping on the poop deck?! 😉

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Getting back on topic (Yannick for storm Y, 25th letter of the alphabet, off topic🤣), have my prophecies of cancellations, delays, or worse yielded any gems?
Well not really except, Pont-Aven delayed her morning crossing to Roscoff by 5 hours taking a weather affected route to get there. Apparently the Cork departure is still on but with some delay. Cap Finistère is at least 30 minutes behind schedule ex Pompey this evening, and David Williams is probably enjoying his blue Smirnoff Vodka Cocktail shaken rather than stirred as Normandie is running about 1 hour late, not too surprising...🤢

Chris

 

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1 hour ago, Fine Whine said:

Normandie is running about 1 hour late

Not too bad, we got the text re 45 mins delay on our journey and diverted to the Port Solent Wetherspoons, not a vast number of cars so we all went through security instead of bypassing it . Loads of lorries on board including on deck 5. Left around 30 mins late and arrived around 45 mins late, however the sea was quite calm and passport control on arrival quick. Got to the flat reasonably quickly to find that the lift was not working !

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Another thing to note on the crossing is that BF have still not got the cleaning regime right, I saw a guy demanding a new cabin as the toilet was ‘in a dreadful state’.  I also got my sums wrong, we were only 30 mins late arriving 

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15 hours ago, Fine Whine said:

Getting back on topic (Yannick for storm Y, 25th letter of the alphabet, off topic🤣), have my prophecies of cancellations, delays, or worse yielded any gems?
Well not really except, Pont-Aven delayed her morning crossing to Roscoff by 5 hours taking a weather affected route to get there. Apparently the Cork departure is still on but with some delay. Cap Finistère is at least 30 minutes behind schedule ex Pompey this evening, and David Williams is probably enjoying his blue Smirnoff Vodka Cocktail shaken rather than stirred as Normandie is running about 1 hour late, not too surprising...🤢

Chris

 

The storm caused some damage in and around Quiberon but nothing compared to the situation they currently have in the Var (south-eastern France). The equivalent of a year's rain fell yesterday afternoon and evening and there are at least 8 people missing and several villages entirely cut off. 

https://www.bfmtv.com/societe/toute-la-vallee-est-meconnaissable-temoigne-cette-habitante-coupee-du-monde-a-belvedere-dans-les-alpes-maritimes_VN-202010030084.html

Ed

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I’m a bit baffled.  I thought that it was the same hurricane which hit southern Brittany and then ended up in the Nice area, but that can’t be right !

We’re in southern France, but a good 300kms from the Var / Alpes Maritime.  We had some heavy rain Thursday & Friday, but nothing approaching what they had over there.  The weather is very erratic just now - only on Wednesday, we were in the terraced garden of a local restaurant having our lunch with temperatures of 23C.

There are a number of people missing in that area, but happily the gendarme who was feared lost was found “safe & sound” this morning.

 

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I think that they are referring to storm Alex as a wider weather event than the core depression that swanned around the north and west. Part of the same weather system was responsible for what you lot got hit with - I think ....

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I'm unable to link to them but if you can find the videos in the French media of first the damage caused and second the sheer quantity of debris filling the local beaches and ports, I think you'll agree it looks very similar to what we saw in Japan after the tsunami. Ed

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It has been a fascinating weather event to follow, though of course tragic for some lives, properties and more. This morning there was 25 knots south at Jersey and 25 knots north at Guernsey. The depression has been acting like a punk teenager! Right now there is a steep pressure slope from 1005 on the Med coast to 984 at Nevers. Very strong winds hurling themselves down that cauldron.

More wind to come for a few days.

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Got text message Thursday evening, while at hotel in Vierzon that our Roscoff-Cork crossing on Friday delayed from 2030 to 2300 with promise that arrival in Cork would be as planned at 0930. So time to kill but weather in Brittany was continuous heavy rain from mid afternoon. PA arrived later than planned at Roscoff at 2030 (instead of 1900) but despite crew change we were aboard by 2200. A few lorries but over 100 cars all on Deck 3. Quite a few nationalities (Dutch, Swiss, Spanish) and we speculated that some were destined for UK to avoid quarantine there). Off the dock at 2300 with waves reaching 4 metres. Managed some sleep in cabin on Deck 5 with spray from bow keeping the window clean. Almost calm by time we reached Cork an hour late. Boat was quiet despite numbers. Only complaints were, despite most of cabin being clean nobody had run a cloth over grubby windowsill, and free Wi-Fi is rubbish.

 

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On 02/10/2020 at 11:45, IanN said:

 A lot off topic but I have just amended a return crossing from Cap to PA helpful lady called Gemma sorted a cabin change quickly. 

On live chat is there a set formula for responding. I ask because the name they used on the first line was IanN the same as I use on here? (I am not a member of any other forums) I guess this is just a coincidence

New party ('IanN') has joined the session 11:33Welcome to Brittany Ferries Chat 11:33Brittany Ferries: 11:33Hello, a customer service agent will be with you shortly...New party ('Gemma') has joined the session 11:33Gemma: 11:33Good morning, I will just check for youGemma: 11:34Yes cabin 6489 is available, I will change that now and email the updated ticket.IanN: 11:35Thanks very much GemmaGemma: 11:35You're welcome  have a good day.

There have been many adverse comments on this site concerning customer service but I must agree with Ian.  

When we booked our crossing for this Friday out , Sunday 25th back, as they were both day crossings, I booked outside 2/4 berth cabins. On the outward journey the cabin was shown as  "with restricted view" but Mrs C enjoys looking out of the window "looking at waves"!, she is the same on planes when she must have a window seat to look at clouds!

I couldn't see how to get onto "livechat", so tried to ring the number given for amendments but it kept going round in circles  "press 2" for existing booking. So I rang the Club Voyage number, it answered after 2 rings and I spoke to very pleasant lady who changed the cabin to a non restricted view straight away with a cheery "enjoy you journey". No problems with customer service there, just the number on the website

 

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Yes we know the cabins on Cap and PA which do not have restricted views. The wife was very sick on one crossing where we had a cabin at the Front on PA and spent the majority of that crossing outside on Deck 6 at the back. Since then probably for  psychological reasons she prefers the back of the boat

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1 hour ago, colinschandler said:

There have been many adverse comments on this site concerning customer service but I must agree with Ian.  

The adverse comments came from when they were totally overwhelmed coping with the changes, the individuals have always been in held in high regard.

I have used the phone line a few times recently and got through immediately and was dealt with efficiently and in a friendly manner.

However they will be swamped again in the spring if they have to make wholesale changes again unless they spend the winter improving the website to allow more amendment features and also introduce a better call handling system that prioritises those with a really urgent need.

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Faced with getting up at 4am for our Toussaint trip I decided to amend the booking to an overnight crossing.

With a 9C ticket you can't do that online.

Three Cheers for Customer Service, the phone barely had time to ring before a helpful lady answered and sorted the change over in a matter of seconds !   Great service in difficult times, thank you BF.

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9C in our case is a request to be parked near to a lift. Stairs and Asthma don't go well together. It usually works that the loaders seeing the 9C sticker leave you enough space to open the door to get out !  In present times there has been plenty of space, but deck 5 on Bretagne was sometimes a struggle. At times we've had to stand and wait for a lane to drive off before the passenger door could be opened wide enough to get it.

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I may as well use this thread to praise the telephone service I just got from BF'S hotline operator, Ben. I needed to change a letter on my booking for the weekend due to an autofill error on one but not both (mysteriously) of my bookings. The PC in question will receive 'a damn good thrashing' later this evening. Ben swiftly changed it and helpfully reminded me that weekend trips aren't really allowed unless one quarantines for the duration. I assured him that was the plan and everything is therefore fine. Thanks for the very efficient service. 

Ed. 

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How is this going to work then ?  The ferry arrives in Ouistreham at 9.30 pm. The 9pm -6am curfew has now been extended to include Calvados which is the Department for Ouistreham. Could the sailing times be changed or will an Attestation form keep the Gendarmes at bay ?  

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To be honest BZH29 I wouldn’t worry too much, this is all about stopping people socialising rather than those who have a legitimate reason to go from A to B. Ouistreham Gendarmes are currently far more occupied by “guests” trying to illegally board the next ferry to the UK rather than those disembarking legally. If they do question your motives they generally speak good english - show them your ferry ticket and intended destination and you’ll be fine. 

Mrs FW arrived in Caen back in March after the Spring lockdown kicked in and wasn’t even stopped.

I’m assuming you’re heading to a house in Finistère, département 29 still currently at low risk list, Cherbourg the same.

Chris

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As it’s the sailing updates thread Ed and I are holding a summit on MSM tomorrow to rival the David Frost/Michel Barnier affair, over a romantic dinner in La Galerie self-service restaurant. Ed is threatening to drink either tea or orangina, I’ll do my best to share a few secrets of my profession without getting him pickled but we will share any success in Anglo-French discussions as they emerge.

If however there is a post from either Fine Boy or Cabin Whine after 17h BST assume we’re getting on famously ....😂

Chris

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