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Health Control Form Oct ‘21


BillS
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In an attempt to save other new members the need to Wade through 47 (or more?) pages of the unhelpfully name Options topic, I hope this will be acceptable.

 

Unless you decide on the Option, that BF is simply no longer worth the trouble:

Here is my experience of attempting to fill in the “required” Health Control Form before my trip to Spain.

1. The Options thread does say that it is possible to fill in and print out the required QR code to board the ferry before the 48 hour timescale as requested. I am glad that I attempted this as it has certainly taken much longer than 48hours without success ….

2. The Spanish site appears to be either broken or completely overloaded. Continual “Unable to contact site. Try again later” messages. I tried for 4 days! When it finally gave a response it was the the NHS certificate that I provided was unacceptable… 

3. To save you the half hour queue for BF, and to save adding further to their workload: There is a telephone helpline (in very small print at the base of the page) 0034 910 980 980 It does have English available but only 9am - 2pm (Spanish) though the telephone recording suggests 8am-5pm M-T or 8am to 3pm Fri

4. Whether that will be any use depends upon who answers. It has been reported in the 47pages that some say the web will only provide the documents in the 48hours immediately before boarding But it has also been reported that that is only for flights. I understand that BF is not yet offering flights; they are to come sometime in the future ;) 

5. If Admin permit this thread, I will update with any report of success - or whether I have given up on 10yrs+ travel with BF and taken the option of travel via France (I still remember the Lord Warden under British Railways, and times when Ferry companies still sought your custom and Countries actually welcomed travellers)

6. As it is likely some will know better, please correct any of my mistakes above and save new members the search through 47p of Options :) 

 

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 Well, I have finally managed to get a response from their server. It would not accept the NHS vaccination certification so I was forced to select the “Other” form as required when unable to upload the certificate.

That then gave me an email but headed in Red

REMEMBER that you must bring your NEGATIVE certificate for the RT-PCR test, or other tests based on equivalent molecular techniques (TMA, LAMP), carried out in the 72 hours prior to arrival, which may be required on entry to Spain by the health authorities.” 

And, very helpfully:

“Based on your responses, it would be advisable not to travel to Spain. 

BUT it then provided a very nice QR Code with the word GREEN printed below.

So that should get me on the boat perhaps and I just hope in Spain, they will accept the NHS certificate…..

I will telephone the helpline in the morning to see if I can get a written “opinion”.

IT systems! - BillG, you have a lot to be responsible for!

 

 

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Posted (edited)

After spending an hour on the phone listening to piano music and being cut off a number of times, I finally got through to assistance.

While waiting I managed, with my rudimentary Spanish to translate the Spanish side of my QR email.

Totally different to the English above! It just tells me to bring the vaccination certificates with me and does NOT advise me NOT to travel to Spain.

I spoke to assistance eventually - he tells me that all is OK, just bring the NHS certificates.

He also tells me to repeat the application just 24hours before sailing. This time use only Google Chrome and put a Double 0 in front of my passport number.

There is a problem with the website - they keep telling “them” about it but nothing is done.

I just feel sorry for the overworked BF staff who must be receiving numerous calls about this.

Edited by BillS
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You're NHS covid pass isn't acceptable as it's not an EU Covid pass which you have selected.

 

You have to select other certificate as that's what it is.

 

The NHS certificate is acceptable to the authorities in Spain.

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On 04/10/2021 at 17:53, BillS said:

In an attempt to save other new members the need to Wade through 47 (or more?) pages of the unhelpfully name Options topic

The best option is to contact BF then you don't need to wade through 47 pages

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Hopefully the NHS Digital Covid pass will be  linking  up with the EU Covid Certificate in the very near future.  Which would then give you the Green Tick required.

Edited by spll
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11 minutes ago, spll said:

Hopefully the NHS Digital Covid pass will be  linking  up with the EU Covid Certificate in the very near future.  Which would then give you the Green Tick required.

Hopefully it will be dropped as it will be an infringement of civil liberties

Edited by IanN
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I did get the GREEN label with the BR code as needed but just an additional note that further documents will be needed in Spain. (Documental Control)

The most concerning thing was the email that included it - with the advice Not to travel to Spain and also saying that I would need to bring a PCR result for entry. But that was only in the English translation. The same email had instructions in Spanish saying just to bring the extra documentation. Luckily I did read that.

The only thing that BF could offer was the helpline telephone number - and that took over Two hours. They just told me that there was a fault on their website.

It will certainly help if the NHS certificate would be accepted on that website.

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3 hours ago, IanN said:

The best option is to contact BF then you don't need to wade through 47 pages

Unfortunately that is what most are doing - which is why BF telephone lines are so busy; at least that gave me time to helpfully find this site.

All BF seemed able to do is advise the Spanish helpline number. Not such a good option when it takes so long for them to answer and when the same group is advising me Not to travel to Spain. Not so good for any BF customers who do not read the Spanish text in their email.

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1 hour ago, IanN said:

Hopefully it will be dropped as it will be an infringement of civil liberties

What about the civil liberties of those who don't want to catch Covid and die? I am now shut out of all the local supermarkets in a high infection area because of people not wearing masks.

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2 hours ago, BobCrox said:

What about the civil liberties of those who don't want to catch Covid and die? I am now shut out of all the local supermarkets in a high infection area because of people not wearing masks.

As I understand it supermarkets will initially be exempt. Vaccination does not stop you carrying or spreading the virus for that matter neither does lockdown  I am all for the vaccination but against having to prove it to every Tom Dick and Harry and having to carry a piece of paper with me at all times stating I have been vaccinated just to buy a pint of milk or have a meal in a pub. I have a lot of experience of high infection areas living in Leicester so as I also fall into the high risk category I have to be careful.  

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2 hours ago, IanN said:

I have a lot of experience of high infection areas living in Leicester so as I also fall into the high risk category I have to be careful.  

And not a good sign that the Spanish application form asks which area of the U.K. that you are travelling from.

 

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On 05/10/2021 at 08:56, BillS said:

 

He also tells me to repeat the application just 24hours before sailing. This time use only Google Chrome and put a Double 0 in front of my passport number.

 

I'm still bemused by you being told to repeat the exercise when you have a perfectly valid QR code. If the process of wading through the Options thread you may have come across the email I posted from the help desk telling me that everything was fine if I had been double vaccinated and the QR code had been generated. The trick with the leading zeros on the passport number is, they told me, to prevent the system saying you have already got a valid QR code for the date and arrival mentioned in case you have to change, for example, the members of a family group.

I heard a tale on the PA that someone who had forgotten to bring their NHS vaccination certificate had to undergo a test on arrival. Don't know if that's true or not, though the Spanish health authorities did check our certificates when we were part of the random stop on arrival.

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7 minutes ago, BobCrox said:

Is the French Covid pass not the same throughout the EU?

It has a French part (bottom left) and EU part (top right). You can fold it into a compact version to fit in a purse or wallet with the side you want showing on the front.

Ed

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16 hours ago, Cabin-boy said:

It has a French part (bottom left) and EU part (top right). You can fold it into a compact version to fit in a purse or wallet with the side you want showing on the front.

Ed

I meant the app. On a recent visit to France that is what we were asked for and everyone else seemed to use.

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4 minutes ago, BobCrox said:

I meant the app. On a recent visit to France that is what we were asked for and everyone else seemed to use.

It's a French app but compatible and recognised throughout Europe, yes. 

Ed

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20 hours ago, IanN said:

As I understand it supermarkets will initially be exempt.

Glad to know that Covid recognises supermarkets and doesn't go in or spread there. 😀

Reassures me a lot.

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1 hour ago, Cabin-boy said:

It's a French app but compatible and recognised throughout Europe, yes. 

Ed

I suspect that the current UK code in the French pass will not work across Europe until our code is EU compliant as the French IT team had to do something to recognise UK codes.

I found it very natural showing the pass in the restaurants & it was no hassle.

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14 minutes ago, David Williams said:

I suspect that the current UK code in the French pass will not work across Europe until our code is EU compliant

I don't know how a UK code displays in the French app so it's difficult to say. But if it's acceptable for restaurants here I don't see why it shouldn't work elsewhere. 

Ed

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1 hour ago, BobCrox said:

Glad to know that Covid recognises supermarkets and doesn't go in or spread there. 😀

Reassures me a lot.

Unfortunately Covid is here to stay but hopefully it will become less of a problem. New Zealand tried to supress the spread with lockdowns and closed borders and it does not seem to be working (according to the Telegraph so make of that what you will) Me I am going to get on with what life I have left. Covid also does not seem to recognise the rich, royalty or politicians so if you are not rich, royalty then you need to stand for parliament to ensure your safety

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25 minutes ago, David Williams said:

I suspect that the current UK code in the French pass will not work across Europe until our code is EU compliant as the French IT team had to do something to recognise UK codes.

I found it very natural showing the pass in the restaurants & it was no hassle.

The  German pass worked back in the day in most of Europe and if you were not compliant ????????

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13 minutes ago, Cabin-boy said:

I don't know how a UK code displays in the French app so it's difficult to say. But if it's acceptable for restaurants here I don't see why it shouldn't work elsewhere. 

Ed

In the wallet part, there is a uk flag next to the code and the note:-

" The NHS certificate is now recognised in France, if the venue staff can't scan it properly pleas ask them to force a refresh and update "TAC Verif"

The UK are working with the EU to link our code properly with the EU systems and at that point we will have a 'proper' EU code, at the moment the helpful French IT team have updated TAC Verif to accept the UK code. I suspect that the cooperation was done at the technical level and not the political one !

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From July 2021

The Spanish government has announced it will not regulate the use of a health pass to control access to bars, restaurants and other establishments. Instead, it will be up to each  of The Spanish  regional government to decide its own rules.

 

We visited Asturias, Cantabria, Navarre, The Basque country, Aragon and Catalunya in September 

No pass of any type required for hotels, bars supermarkets or public conveniences

For Bob's info Masks were being worn in Supermarkets 😀

Edited by IanN
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